Application of Quality Function Deployment (QFD) method and kano model to redesign fresh fruit bunches sorting tool

Abstract

The activity of lowering fresh fruit bunches (FFB) from truck to sorting floor is performed manually by workers using a sorting tool. Previously, the sorting tool used is a pointed iron bar with a T-shaped handle. Changes made to the sorting tool causes several complaints on worker and affect the time to lower the fruit. The purpose of this article is to obtain the design of an FFB sorting tool that suits the needs of these workers by applying the Quality Function Deployment (QFD) and Kano Model methods. Both of the two methods will be integrated to find the design that matches workers' image and psychological feeling. The main parameters are to obtain the customer requirements of the palm fruit loading workers, to find the most important technical characteristics and critical part affecting the quality of the FFB sorting tool. The customer requirements of the palm loading workers are the following : The color of the coating paint is gray, the bar material is made of stainless pipe, the main grip coating material is made of grip, the tip material is made of the spring steel, the additional grip is made of rubber and the handle is of triangular shape.