Extra Role Behavior in Generation Z Employees Reviewing from Social Support, Resilience and Work Engagement Aspects

Abstract

This study aims to examine the effect of social support, resilience, and work engagement on extra-role behavior in generation Z. This study uses a quantitative approach with a survey model, to explain the effect of social support (X2), resilience (X1), and work engagement (X3) on Extra Role Behavior (Y), using a sample of Generation Z. The number of respondents as many as 288 respondents, who met the requirements and in accordance with the research objectives, examined the behavior of Generation Z with a population spread over big cities in Indonesia, who are relatively new to the world of work, the age of the respondents is approx. age 23 to 25 years, this is according to the reference of Generation Z, born 1996-2009 (Codrington & Sue Grant-Marshall, 2004). Sample selection was done randomly and data analysis using PLS Structure Equation Model (SEM). The results of the study found that social support had a positive effect on work engagement; social support has no significant negative effect on extra-role behavior; resilience has a significant positive effect on work engagement; Resilience has a significant positive effect on extra-role behavior. And lastly, work engagement has a significant positive effect on extra-role behavior. This study opens the study for further research on social support which has a negative and insignificant effect on extra-role behavior in Generation Z. Keywords: extra role behavior, social support, work engagement, resilience