Shaping the financial health environment

Abstract

The UK's registered social landlord (RSL) sector continues to face the pressures brought by welfare reform and the recession. Practitioners and policy makers unsurprisingly focus on the two factors which can most obviously undermine the financial health of low-income households-financial exclusion and financial capability. This article sets out how too often the service provider itself directly causes the financial stress for the very people they intended to help; their own customers. It shows how Financial Inclusion Health Checks for Organisations (FIHCO) can help and offers a deceptively simple solution. © Policy Press 2014.