The Effect of Course Delivery Mode on Student Performance and Student Satisfaction: A Case Study

Abstract

There is an ongoing debate in the halls of traditional universities about the effectiveness of course delivery modes other than face-to-face instruction. This paper reports on a natural experiment that we were able to conduct in Spring 2022 as we offered the same course to similar student populations in three different delivery modes (face-to-face, synchronously online via Teams, and asynchronously online). While about a quarter of the students who responded to a survey about their preferred delivery mode who were not enrolled in a face-to-face class indicated that they preferred a face-to-face class, the experiment did not find any differences between the three groups in terms of their assessment of teaching or in their performance both in the course overall or in the individual assignments in the course. While the experiment may suffer some shortcomings, the results indicate that a well-designed online course, delivered synchronously or asynchronously, may encourage student learning more effectively than a face-to-face course.