Benchmarking Projects’ “Lessons Learned” through Knowledge Management Systems: Case of an Oil Company

Abstract

This paper aims to benchmark the Lessons Learned (LL) and Knowledge Management (KM) systems at X Oil Company. In order to do so, interviews were conducted with project managers from the company in order to assess their understanding of LL and KM use and applications and their current existing system. This information served as the input and guidance for the required research to be done. The paper covers a comprehensive literature review which discusses in detail the steps to be taken, the requirements, key success factors and arising challenges for successful implementation of the LL system. Finally, the paper provides suggestions and recommendations such as application of web 2.0 technologies and methods for improvement and maintenance of high-quality lessons learned in addition to ease of retrieval. Following the steps and recommendations would help X Oil Company and other organizations achieve KM excellence.