Chatbots: A Comprehensive Review of Functionality and Development

Abstract

Chatbots are electronic gadgets that respond according to the preferences of the user. It’s widely used by people to get our questions addressed. A chatbot is a piece of software that uses technology to converse with users in their own language. It’s also a sophisticated system that can answer your question right away from anywhere at any time. These days, the technology’s responsive interface is the main reason why so many firms employ it. This paper presents the technology of chatbots and then provides an overview of the results. Chatbot technology is based on artificial intelligence (AI) and natural language processing (NL). We are highlighting the challenges and limitations of the ongoing work and making some suggestions for improvements or additional research. Index Terms—chatbot, chat script, conversational modeling, machine learning, artificial intelligence (AI), natural language processing (NLP), and technology. Chatbots are electronic gadgets that respond according to the preferences of the user. It’s widely used by people to get our questions addressed. A chatbot is a piece of software that uses technology to converse with users in their own language. It’s also a sophisticated system that can answer your question right away from anywhere at any time. These days, the technology’s responsive interface is the main reason why so many firms employ it. This paper presents the technology of chatbots and then provides an overview of the results. Chatbot technology is based on artificial intelligence (AI) and natural language processing (NL). We are highlighting the challenges and limitations of the ongoing work and making some suggestions for improvements or additional research. Index Terms—chatbot, chat script, conversational modeling, machine learning, artificial intelligence (AI), natural language processing (NLP), and technology. Chatbots are electronic gadgets that respond according to the preferences of the user. It’s widely used by people to get our questions addressed. A chatbot is a piece of software that uses technology to converse with users in their own language. It’s also a sophisticated system that can answer your question right away from anywhere at any time. These days, the technology’s responsive interface is the main reason why so many firms employ it. This paper presents the technology of chatbots and then provides an overview of the results. Chatbot technology is based on artificial intelligence (AI) and natural language processing (NL). We are highlighting the challenges and limitations of the ongoing work and making some suggestions for improvements or additional research. Index Terms—chatbot, chat script, conversational modeling, machine learning, artificial intelligence (AI), natural language processing (NLP), and technology.