Impact of human capital management on organizational performance- a study with reference to private sector banks

Abstract

This study was primarily aimed to explore the impact of human capital management practices on job performance of employees working in the selected private sector banks in India. This empirical research was carried through survey method and structured questionnaire was used to gather the perception of private bank employees. The statistical tools such as, percentage analysis, factor analysis, t-test and analysis of variance has been applied to draw the meaningful findings to the research objectives. The empirical evidence proves that five dominant underlying dimensions were found and labeled as Recruitment and Selection, Performance Appraisal, Training and Development, Carrier advancement, and Commitment in their order of dominance. This research concludes that proper recruitment and selection of bank employees and rationalized performance evaluation are able to give maximum benefit to their customer in the form of best service quality and satisfaction.