Diagnosing of Sustainable Competitive Advantage Using Six Sigma Methodology

Abstract

In this paper six sigma method for diagnosing the sustainable competitive advantages in organizations was proposed. The study used a survey strategy self-administered questionnaire, to collect the primary data. The sample of the targeted population consists of 40 Doctors in public hygienic institutions in Iraq, with various functions and from different managerial levels. The analysis shows that six sigma methods in the organizations operations should be taken into consideration with necessary adaptation. The research proposes an approach that enables a systematic analysis of six sigma in diagnosing the sustainable competitive advantages in service organizations through the use of a survey strategy, called self-administered questionnaire.