A comparative analysis of the levels of collective trust among the banking staff in Poland and Russia

Abstract

This article aims to analyze the levels of collective trust in banks in Poland and Russia. These are post-socialist countries and emerging markets and yet there are large discrepancies in the mentality of the respective labour markets. The hypothesis is that collective trust in banks in Russia is lower than in Poland. This has to do with the high level of declarative trust proclaimed by the Russian employees. Moreover, trust is inversely proportional to the level of education. 1,920 bank employees were surveyed in Poland and 359 in Russia. Then the overall indexes of trust in banks and sub-indexes (loyalty; care; openness; dyadic trust; honesty/fairness; common values; appreciation; job security) were calculated.