A contribution to software development quality management

Abstract

Disruptive digital technologies have increased the potential for international businesses to access clients’ data in traditionally closed local markets (e.g. insurance, banking, etc.) without the need for a physical presence. In order to stay competitive in the long run, local companies have to invest more in both technology and sourcing strategies. In this paper, we propose an enhancement to the software development suppliers management process based on a continuous services comparison that can lead to proactive improvements in suppliers’ quality of services. This paper explains this process and demonstrates a company case study experiment.