Applying Feedback Analysis on Citizen's Participation System of CSFLU Barangays on Disaster Preparedness

Abstract

Various initiatives through the use of ICT paved the way to better improve the services of the government during disaster situations. It helped in the preparation and mitigation process during disaster situations through different mediums such as Social Networking Sites and SMS to disseminate information. However, data that are gathered from this medium are not sufficient to address the problem experienced by the citizens, thus the concept of Citizen's participation system was developed. The objective of the study is to provide a mechanism or tool for barangay officials and the city government to strategically plan preventive measures during times of disasters based on the citizen's perspective, data analytics gathered from sentiments, suggestions, and feedback of the citizens was analysed using of Feedback Analysis in order to provide accuracy of data which is needed by the disaster response team that will be generated through data analytics.