Sustainable Human Resource Management in Hospitality Sector: An Innovative and Fruitful Way for Better Ergonomics and Organization Growth in India

Abstract

India, a diverse developing nation, relies on its organizations and human resource to adapt to changing trends. Human resource management, often overlooked when addressing sustainability, is strategically important. Being a developing nation, India must prioritize on sustainable HR practices to create a positive and supportive work environment. Ergonomics is pivotal in an organization’s success by ensuring that happy employees remain focused and productive. Exploratory in nature this paper studies sustainable HRM practices in the hospitality industry and their impact on ergonomics. India’s tourism and hospitality sector is vital to its economy, currently in a crunch situation facing shortage of skilled workers. Adopting HR practices is crucial to enhancing ergonomics and boosting employee retention at such times. The study follows a quantitative research approach. Primary data was gathered through a self-administered survey, while secondary data came from 37 research papers on sustainable HRM trends in India and globally, and their impact on the working environment. The sample included hospitality professionals and budding hospitality enthusiasts. Out of a target of 250, 231 respondents participated. Data analysis was conducted using MS Excel and R&R Studio to draw insights into sustainable HRM practices and their influence on India’s hospitality sector. Models were developed to identify significant relationships supporting the research. The study highlights how sustainable HRM practices improve ergonomics and nurture positive attitudes among hospitality professionals about a brighter future. This study can help the HR practitioners of the Indian Hospitality Sector to prioritize sustainability to enhance employee work-life balance and organizational growth. The future suggestion for this research holds analysis of personal interviews with the hospitality professionals both HR practitioners and employees.