Journal ArticleOPEN ACCESS

Turning around patient complaints in a regional hospital.

Australian health review : a publication of the Australian Hospital Association (1996) 19(3) 126-137
DOI: 10.1071/AH960126
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Abstract

This paper describes the introduction by a regional general hospital of a different system for handling complaints from patients. It outlines the underlying philosophy of the new system and the experiences of the hospital as the new system matured. The paper provides data for the first six quarters of operation of the system.

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APA

Douglas, D., & Harrison, R. D. (1996). Turning around patient complaints in a regional hospital. Australian Health Review : A Publication of the Australian Hospital Association, 19(3), 126–137. https://doi.org/10.1071/AH960126

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