Lessons of leading organizational change in quality and process improvement training

Abstract

Physicians operate in complex health care systems where leading change is an important competency, often practically implemented in process and quality improvements. This case describes a deployed junior officer leading change through a process improvement. It aligns the plan, do, study, act model with Kotter's model of leading organizational change. Published by Oxford University Press on behalf of the Association of Military Surgeons of the United States 2018.