The Role of Human Resources Training in Improving the Employee's Performance: Applied Study in the Five Stars Hotels in Jordan

Abstract

This study aimed to determine the role of human resources training dimension (training needs analysis, training program design, training duration, and evaluation of training) in improving employee's performance (productivity, service quality, and job satisfaction) in five-star hotels in Jordan. Questionnaire was the tool of collecting data from a sample of (191) employees working in Five Stars Hotels. The results of the study indicated that there is a positive effect of training on all three criteria of employee's performance (productivity, service quality, and job satisfaction). Also, there is no effect of the two mediator variables (age and gender) on the relationship between independent and dependent variables.