ESTILOS DE LIDERANÇA: UM ESTUDO NAS AGÊNCIAS DE UM BANCO DE VAREJO PÚBLICO EM SANTA CATARINA

Abstract

This paper deals with the verification of the profiles of the managers in the organizational units of a Public retail Bank. The theoretical references for the verification restrict to: Theories of Personality Features (TPF), Mannering Styles (MS), Situational Systematics (SS), Direction Management (DM), and Organizational Architecture (OA). The research methodology is a survey, with the application of a questionnaire with 30 pairs of affirmations; each one of theoretical lines is represented by 12 affirmations. The objective is to identify and to evaluate the styles of management adopted by group 9 managers, in agencies located in Santa Catarina State. The searched agencies keep similarities in relation to its structure and to the public-focus; they act in the interior and have between 15 e 30 employees. The objectives integrally had been reached, being possible to the end of the work to trace the profile of the managers of the studied units. The research did not disclose to significant differences in relations to the profiles tracings for the study. It had a bigger superiority in frequencies in relation to the typologies Direction Management (DM) and Organizational Architecture (OA). It was not evidencing that the demographic variable as time of bank, scholarly, marital status and kind had relation with the gotten results. Key words: Managers Profiles. Retail Public Bank. Leadership.