Application of computer simulation analysis to assess the effects of relocating a hospital phlebotomy department

Abstract

Background: This study describes a systematic approach to assess the effects of relocating a hospital department. Methods: Using the phlebotomy service as an example, computer simulation was applied to predict changes in performance indicators, such as patient turn-around time (TAT), when planning a procedural and/or architectural redesign. Results: Average patient TAT fell from 12 to 8 min, enabling the department to cope with any increase in numbers of patients. Conclusion: This type of study can provide useful information in assessing the consequences of future changes in the location of a hospital department.