The world customs organization as a knowledge-based organisation

Abstract

The world of international organisations may soon be different from the one that we now know. Knowledge management is an appropriate driver of such a transition because it provides a process-based method to support a shift towards a knowledge economy. This article explores the nature of the World Customs Organization (WCO) as a knowledge-based organisation. It analyses how the WCO has embraced knowledge management by embedding knowledge fostering, knowledge co-creation and knowledge sharing into its processes, programs and activities. This article then argues that the WCO has paved the way to leverage customs knowledge into action and should extend its tools and practices in a transformation from a knowledge-based organisation towards a knowledge organisation.