“I would call them, it seems faster”. The state of Telemedicine in Scotland

Abstract

The novel Coronavirus pandemic has affected the way people interact with others and services. Online remote solutions have been proposed for most interactions including health care. This position paper shows that online health services are under-utilised during Covid-19, and people are often not aware of their existence. Using primary health care (General Practitioners - GPs) and the Near Me and Telecare programs in Scotland as examples, we argue that improving the usability of the GP websites can make Telemedicine more accessible and increase its adoption.