Impact of Employee Empowerment on Job Satisfaction: The Moderating Role of the Career Paths in Jordanian Commercial Banks

Abstract

In a banking environment, employees deal with a variety of tasks and stressors, and providing an empowering work environment can help reduce stress levels and increase job satisfaction. This study examined the impact of employee empowerment dimensions (autonomy, delegation, information sharing) on job satisfaction dimensions (work environment, colleague relationships, supervisor relationships) in Jordanian banks. Using structural equation modeling (SEM), the moderating role of career paths between these variables was also analyzed in this study. Electronic questionnaire was used to collect data from 354 bank employees. The results indicated a significant positive relationship between employee empowerment and job satisfaction, which was enhanced by career path development. Additionally, employee empowerment was found to have a significant impact on the work environment, colleagues' relationships, and supervisor relationships. The study recommended the decision-makers in the Jordanian commercial banks should pay more attention and provide job empowerment to the employees by providing information to them, delegating authority to them, and allowing them a space of independence in performing their work. Recommendations for future research are also provided.