The Implementation of Best Practice Model in Tenancy Management

Abstract

Guidelines for property tenancy management in Malaysia have been set out in Malaysian Property Management Standards and several property-related acts. However, the implementation approach practiced by public and private practices differs according to the organization's functions and objectives. This study aims to develop a Tenancy Management Best Practice Model for Property of Mayor Kuala Lumpur, Kuala Lumpur City Hall (DBKL). Qualitative data collection, through three series of structured focus group discussions (FGDs) was conducted to develop a best practice model for tenancy management consisting of three tenancy phases, namely, (i) Pre-Tenancy, (ii) Tenancy Execution, and (iii) Post-Tenancy. Keywords: Tenancy, management; best practice model eISSN: 2398-4287 © 2022. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians/Africans/Arabians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: