The Problems of Quality Control in the Manufacturing Sector A Study of Nigeria Breweries Plc, Enugu

Abstract

This research work was undertaken to examine the problems of quality control in manufacturing firms, the various techniques of quality control used and to assess the effectiveness and efficiency of their applications. This study also set to find out what manufacturing firms seek to achieve through quality control practice. To achieve these objectives, a study of Nigeria Breweries Plc, Enugu, south east Nigeria was carried out. A review of related literature was also undertaken. Data were collected through distribution of questionnaires and the use of textbooks, newspapers, magazines, and journals. The method of statistical analysis used includes table and percentage while chi-square was used to test hypotheses formulated. From the study, it was discovered that quality control practice in manufacturing firms encountered problems as a result of the following; non-awareness of quality control techniques, inability to understand the need of customers, cost of application and management attitude. It was also discovered that manufacturing firm have some quality objectives they want to achieve through quality control practice. These include; creating a good corporate image, to meet consumer needs and create consumers satisfaction, to achieve lower cost in production etc. Based on the findings, it was recommended that training and seminars should be organized for the entire workers always, strict compliance to the established standard must be ensured and that job description should be properly done to help every staff know his or her role towards the achievement of the firm's quality goals.