Abstract
Unless computer-mediated communication systems are structured, users will be overloaded with information. But structure should be imposed by individuals and user groups according to their needs and abilities, rather than through general software features. © 1985, ACM. All rights reserved.
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APA
Hiltz, S. R., & Turoff, M. (1985). Structuring computer-mediated communication systems to avoid information overload. Communications of the ACM, 28(7), 680–689. https://doi.org/10.1145/3894.3895
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