Strategic Information System Planning: A Case Study of a Service Delivery Company

Abstract

Strategic Information Systems Planning (SISP) is a critical task that enables organizations to establish crucial IT tools and align a company's strategic plan with reliable IT solutions with the aim of attaining the objectives and goals of the company. At present, improved strategic information planning is one of the vital issues that face current information systems. Thus, the planning of strategic information technology solutions plays a critical role that contributes to the business and success of an organization. This paper offers an overview of Strategic Information Systems Planning (SISP) in an IT service company of KSA. The paper reviews a case study of the Saudi Telecommunications Company (STC). STC applies SISP strategies to increase its international operations, increase customer satisfaction and help the company to offer its convergence solutions to all centres across the globe. The paper briefly describes the role and importance of SISP, the primary phases and success factors, a service company, the service delivery process in the company, the role of SISP in enhancing a service delivery model in the IT services company and a conclusion.