Root cause analysis in post project phases as application of knowledge management

Abstract

This paper is focused on the root cause analysis of post project phases. The research has been linked to the identification of the 21 most common reasons for not executing post project phases. The main aim of this paper is to identify the root causes of not executing selected post project phases. The empirical research was performed as qualitative research employing the observation and inquiry methods in the form of a controlled semi-structured interview. The research was realised in the Czech Republic in 2017 and 2018. The key performances for ensuring a functional, effective and systematic post project process are based on the principles of knowledge management. The identified causes were used as inputs for the proposed measures with the aim to make the post project process more effective. The main contribution of the paper is the overview of techniques that may be recommended for post project analysis. These techniques are demonstrated in detail on particular examples of the analysis of the most common reasons for failure to implement post project phases. The described examples demonstrate the procedure to be followed in order to identify the root cause of the analysed phenomenon. At the same time, the paper also describes proposals of recommended measures that should minimize the root causes resulting in negative outcomes. The paper explicitly emphasizes and shows the connection between knowledge management and post project phase effectiveness.