Flexible Rigidity and Caring Distance: How Discretion Works in Compulsory Care

Abstract

The aim of this article was to develop the understanding of discretion in compulsory care for youth and the influence of emotional aspects in developing a collective discretionary practice. The empirical material consists of group interviews with staff at these institutions. The theoretical concepts of emotional labour and emotional energy are used to understand discretion and face-to-face interaction in this specific setting. The results show how the staff navigate between rigidity and flexibility in order to uphold institutional rules, whilst also being able to meet youths' different needs in specific situations in a personal, yet not private, manner. Professionalism is understood as providing a caring distance, in other words, a temporary emotional involvement with the youth. The staffs' reasoning and understanding of their work show how to manage emotional labour in a setting where the youth can be seen as both dangerous and vulnerable. The emotional energy is primarily connected to the long-lasting relation amongst staff and not to the youth, and hence, it is of primary importance to form a shared collective discretionary practice.