Job Satisfaction, Health Insurance Benefits, and On-the-Clock Health Insurance Administrative Tasks/Burdens: A Moderated Mediation Model

Abstract

This study examines how individuals’ perceptions of the importance of their health insurance benefits (Insurance Importance) influence their overall job satisfaction (Job Satisfaction), with health insurance satisfaction (Insurance Satisfaction) serving as a mediator and time spent on insurance administrative tasks or burdens (Time Spent) acting as a moderator. Using survey data from a final analytic sample of 296 participants in the United States, we found that Insurance Satisfaction mediates the relationship between perceived Insurance Importance and Job Satisfaction. Moreover, the positive association between Insurance Importance and Insurance Satisfaction weakens when individuals spend more time managing insurance administrative burdens. Our findings highlight the critical need for organizations to strategically prioritize employee benefits, with a particular emphasis on streamlining and enhancing the efficiency of health insurance administrative process to reduce administrative burdens. By implementing such strategies, organizations can improve employees’ satisfaction with health insurance, thereby boosting their job satisfaction.