Ethnographic Study: Implementation of Digital Knowledge Management in the Student Organization in Higher Education

Abstract

This research explored the application of digital knowledge management in student organizations because student organizations require well-structured information management to ensure sustainability. The study aims to analyze knowledge-sharing activities and digital archive management and identify challenges in their implementation. Using a qualitative method with an ethnographic approach, data was collected through in-depth interviews with several key informants (cabinet leaders, administrative bureaus, and some secretary-treasurer staff). The results revealed that knowledge-sharing activities significantly enhanced members' understanding of correspondence procedures, hearings with the Directorate of Student Affairs and Alumni Relations, filing, and accountability report preparation because these activities provided practical guidance and administrative skills. Structured digital archives also improved administrative efficiency and accountability. However, obstacles such as low participation and limited technological capacity were identified. This research underscores the importance of integrating digital archive systems and strengthening knowledge management to support education-based organizations in achieving effective administration and long-term sustainability.