Continuance in organizational commitment: The role of emotional intelligence, work-life balance support, and work-related stress

Abstract

The study uses the job demands-resources (JD-R) theory to examine the effects of work-related stress, life-work balance support, and emotional intelligence on the organizational continuance commitment of workers in under-resourced organizations. Quantitative cross-sectional survey data were collected from 212 workers at selected independently owned schools in western Zimbabwe. Correlation and multiple-regression analyses techniques were used to analyze the data. Positive significant relationships were found between all three independent variables (work-related stress, work-life balance support and emotional intelligence) and organizational continuance commitment. Hayes’ PROCESS analyses results demonstrated that emotional intelligence significantly moderated the effect of work-related stress on organizational continuance commitment, and that of work-life balance support and organizational continuance commitment. The results highlight the importance of factors including work-related stress, work-life balance support, and emotional intelligence in efforts to help inadequately resourced entities retain employees.