Electronic government around the world: Current trends and future prospects

Abstract

In recent decades many countries have leveraged information and communication technologies to facilitate interaction between citizens, businesses and governments. By enhancing government efficiencies and streamlining governance systems, countries expect to strengthen public service deliveries and to improve public and private sector interactions. Open public data is expected to bring better access to information and thus enhance democracy. Despite these promises, electronic government (eGov) policies around the world face challenges brought about by, among other things, inequalities (in terms of abilities, literacy, gender, income, location, age, etc), issues of data quality, as well as privacy and security concerns.