Quality of work life and its association with job burnout and job performance among Iranian healthcare employees in Islamabad-e Gharb, 2016

Abstract

Background: Health care centers play an important role in providing health service to the public and maintaining the health of the community. This study was an attempt to evaluate the quality of work life and its association with job burnout and job performance among healthcare employees. Material and Methods: This cross-sectional study was carried out on 136 employees of healthcare centers and health homes in Islamabad-e Gharb in 2016. The data collection tools were a demographic characteristics questionnaire, Walton's Quality of Work Life Questionnaire, Maslach Burnout Inventory, and Hersey and Goldsmith's Job Performance Questionnaire. The statistical analysis was conducted using descriptive statistics, the spearman correlation coefficient, one-way ANOVAs, and independent t-tests. Results: The quality of work life was obtained to be low for only over a quarter of participants, whereas only 0.7% of them reported it to be high. The majority of respondents (72.63%), however, stated it as moderate. The quality of work life had a significant negative correlation with job burnout (r=-0.291 P = 0.001) and held a significant positive association with job performance (r=0.642 P = 0.000). Conclusion: The findings of this study suggested a clear link between the quality of working life and both job burnout and job performance. Therefore, taking actions such as providing opportunities for the staff to continue their education, increasing their salaries and benefits as well as promoting their jobs would be considered as common-sense approaches contributing to enhancing the quality of work life.