Perceived Stressful Work, Citizenship Behaviour and Intention to Leave the Organization in a High Turnover Environment: Examining the Mediating Role of Job Satisfaction

Abstract

This study investigates the extent to which job satisfaction mediates the relationship between job stress work outcomes, such as intention to leave the employer and citizenship behaviour (OCB). Job satisfaction is examined as a mediator between stress and intention to leave, and OCB. The procedure advocated by Baron and Kenny (1986) was selected for the mediation test. The result pattern across both samples was very similar. While no relationship was found between stressful work and OCB, stressful work increased the desire to leave the employer. Job satisfaction had a positive negative effect on OCB and a strong negative effect on intention to leave. Job satisfaction fully mediated the relationship between stressful work and intention to leave the employer. Our data suggest that an employee who experiences job satisfaction can support stressful work induced by his or her professional environment. [ABSTRACT FROM AUTHOR] Copyright of Journal of Management Research is the property of Macrothink Institute, Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)