Requirements engineering for knowledge management in eGovernment

Abstract

EGovernment aims at exploiting Information and Communication Technologies (ICT) to provide better quality services to citizens and businesses, mainly through electronic delivery channels. Different strategies have been suggested to implement eGovernment; all recognize as fundamental, to deal with, and exploit, continuous ICT evolution, to transform the public administration into a learning organization, characterized by a high sharing, reuse, and strategic application of the acquired knowledge and lessons learned. An interesting role can be played by techniques, methods and approaches recently suggested by requirements engineering (RE), being most of the reusable knowledge located at requirements level: from ICT components requirements, to business and organizational models. The paper presents an advanced agent- and goal-based RE framework, designed to support capturing and formalizing the knowledge embedded in the organization. An on-going project concerned with the introduction into a complex administrative organization of a Electronic Record Management System is described.