Abstract
The critical incident technique was adopted to collect 174 critical events which were divided into 3 categories and 9 types about the complaint behaviors among the front-line service …
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CITATION STYLE
APA
Zhang, J., & Wang, N. (2018). The Impact of Complaints between Frontline Service Employees on Consumers—Based on Critical Incident Technique. American Journal of Industrial and Business Management, 08(03), 793–802. https://doi.org/10.4236/ajibm.2018.83054
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