Exploring citizen discussions’ potential to inform smart city agendas: Insights from German-city-centered online communities

Abstract

With more than 50% of the world’s population living in urban areas, the smart city concept has been introduced as a solution to urbanization problems, with a focus on technological and social innovation. However, critics argue that the concept is more about marketing than actual benefits for citizens. Given the limitations of conventional and formalized e-participation and smart city procedures, we highlight the value of shared citizen knowledge and the potential of e-interaction in this context by analyzing city-related informal social media communication, following recent calls to embrace citizens’ opinions in the smart city framework. This work focuses on major German cities with more than 100,000 inhabitants. The authors identify nine categories of interest in citizens’ discussions. Unlike official channels, citizens tend to focus on social and societal issues. The results of this study can complement existing tools by including citizens’ perspectives in smart city decision-making processes.