A systemic model of analysis of organizational culture in health care services

Abstract

Introduction: The aim of this paper is to present the results of a case study carried out in the state of Hidalgo under a systemic model of analysis. This focused the organizational culture of health care services with the main purpose of studying these organizations and to understand their inner and outer dynamics.Method: A case study carried out under qualitative approach with the application of guides of observation, focus groups and iterviews in communitarian health centers, physician’s offices, sanatoriums and hospitals of the state of Hidalgo, MexicoResults: The organizational culture in health care services was classified into 4 subsystems: human, technical-technological, functional–structural and environmental macrosystem.Conclusion: An interrelation among the four subsystems was identified defining the dynamics of organizational culture of health care services in three transactions: interdynamics, intradynamics and outerdynamics.