Remote Service for Production Machines Using a 3D Collaborative Environment and Digital Twins †

Abstract

As digital twins are bringing increasing benefits to the product development process, their growing popularity is noticeable. While they are already very popular within the development process, they are not very common in service applications, although they have great potential for usage in remote maintenance, remote training, and optimization tasks, without the need to stop physical production. This article aims to describe a structure of a digital twin in a collaborative environment that enables service experts to guide field technicians through maintenance tasks using an interactive simulation of a production machine and immersive technologies.