Rethinking public transport services for the elderly through a transgenerational design approach

Abstract

In discussing the city suitability to people’s needs, generally a special attention has been given to people with special needs, e.g. the elderly. In this sense, most of the research about accessible cities has focused on the architectural design of public spaces, aiming at ensuring the access to urban places through the removal of architectural barriers. However, as technologies have been diffusing in many different city services, it also should be given attention to the constraints derived from this unavoidable change affecting the elderly life. The focus is on the potential of the technologies for improving the elderly city experience. In this paper the authors, starting from the principles of the transgenerational design, focus on how the technologies applied to the public transportation services could improve citizen experience and promote really inclusive mobility services.