Proposal of a Decision Support System and Model to Mitigate Scope Variability for New Product Development

Abstract

This paper proposes a decision support model (DSM) to be used by project managers (PM) in the research of new products within multinational companies to select the right option to mitigate scope variability during critical junctures like project continuity. On-the-shelf DSM are leveraged to overcome their shortcomings with more effective and relevant solutions. The proposed DSM is a consolidation of on-the-shelf DSM and methodologies such as balanced scorecard; quality function deployment; analytic hierarchy process; strengths, weaknesses, opportunities, and threats; and agile methodology, leading to an application in a decision support system (DSS) using progressive web applications. Feedback and input were collected through interviews with experienced PMs. Performance indicators were then developed to be reviewed by the PM to verify their applicability. Based on the feedback obtained, the developed model contributes to the engineering research industry as it mitigates common challenges that PMs face by efficiently providing a solution-seeking guideline.