The Influence of Perceived Organizational Support and Proactive Personality on Work Engagement: The Mediating Effect of Job Satisfaction

Abstract

The COVID-19 pandemic has changed many aspects of life in the world of work. During the COVID pandemic, company management practised an alternating work system between working from home and working from the office to prevent the coronavirus spread in the work environment. This has led to an increased need to understand the factors that affect the work productivity of employees working away from the office, such as employee engagement factors, job attachment, family-work conflict, subjective mental burden, and so on. This study aims to analyze the effect of perceived organizational support and proactive personality on work engagement. This study also aims to analyze the extent to which the role of job satisfaction variables in the influence between perceived organizational support and proactive personality on work engagement. The population in this study are employees of institutions who work in shifts under the work from home (WFH) and work from office (WFO) schemes between the period 2020-2022. The research sample was 110 people who were taken by purposive sampling technique. Data collection in this study used a questionnaire in the form of a scale including perceived organizational support scale (α=0.898), proactive personality scale (α=0.808), job satisfaction scale (α=0.903) and work engagement scale (α=0.897). To test the research hypothesis, this study used path analysis techniques. From the results of the hypothesis test, it is known that there is a significant influence between perceived organizational support and proactive personality on work engagement (p=0.000), and the variable job satisfaction can mediate the influence of perceived organizational support and proactive personality on work engagement (p=0.000). Therefore, companies should pay greater intention to the organizational support and personal characteristics of employees and increase job satisfaction to increase employee's work engagement.