Identifying English Language Use and Communication Challenges Facing “Entry-Level” Workplace Immigrants in Canada

Abstract

Canada has one of the world’s largest immigrant populations, with one in five people in Canada born outside the country. Among these immigrants, a great majority started their lives in Canada working in entry-level jobs. This study examined the English language use and communication challenges among these new Canadian immigrants in entry-level workplace settings. Fourteen participants were interviewed. The results showed four distinct patterns of categories: topical knowledge, language knowledge, personal attributes, and communication strategies. These patterns of language use and communication challenges were narrated in each workplace where these immigrants survive and thrive using English. This study addresses the research gap of entry-level workplace immigrants in Canada and provides a nuanced understanding through work and life stories in reference to their English language ability.