Computer-mediated communication portal implementation framework: A higher education institutional perspective

Abstract

Computer-mediated communication (CMC) portal services provision through information technologies (IT) in higher educational institutions (HEIs) should not be an impossible task considering the growth in information systems (IS) and an upsurge of internet users. There have been numerous efforts aimed at implementing CMC portals by HEIs but just a few could be said to be successful. This research aims to develop a framework that can help to provide a better understanding of how to manage the entire implementation process to bring the expected advantages to institutions implementing it. Results of past research had been studied to develop the conceptual framework utilizing significant theories in the field of information system implementation and institutional change. The framework addresses the adoption, implementation as well as institutionalization stages of CMC portal implementation, and several institutional contextual factors influencing implementation efforts within the stages.