Abstract
… : Time, quality and correlated costs, the author states that these three factors are the main factors for outsourcing management. In this paper they considered outsourcing scenario where …
Cite
CITATION STYLE
APA
Nkonde, Z., & Phiri, J. (2020). An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia. Open Journal of Social Sciences, 08(02), 296–310. https://doi.org/10.4236/jss.2020.82023
Register to see more suggestions
Mendeley helps you to discover research relevant for your work.
Already have an account? Sign in
Sign up for free