Coordination of care from the perspective of people with hypertension in primary health care

Abstract

Objective: to analyze the satisfaction of people with hypertension about the coordination of care in Primary Health Care. Method: this is a cross-sectional study conducted with 417 people in a medium-sized municipality located in the southern region of Brazil. Data were collected in the first half of 2016, using an evaluation instrument adapted and validated on structural domains of Primary Health Care and used questions regarding the coordination of care. Descriptive and inferential analysis was performed to treat the variables. Results: it was evidenced that the interviewees satisfactorily evaluated the use of medical records during consultation by health professionals and discussion of results from the consultation in the specialized service. People with inadequate blood pressure control unsatisfactorily evaluated the recording of complaints and health needs verbalized during consultations, scheduling of return visits, and written referrals from the Basic Health Units, as well as guaranteed care and clarifying information about the results of the consultation in the referral service. Conclusion: People with hypertension showed satisfaction with the coordination of care in Primary Health Care.