The Role of Strategic Agility in Achieving Organizational Excellence in the Presence of Organizational Flexibility As a Mediating Variable in the Jordanian Telecommunication Companies

Abstract

This study aimed to measure the impact of strategic agility and its dimensions as an independent variable on achieving organizational excellence as a dependent variable with the presence of organizational flexibility as a mediating variable in Jordanian telecommunication companies. The study population consisted of the companies' upper & middle management employees and considered the whole population. A questionnaire was used as a tool to collect data. The results showed that the level of strategic agility, as well as the level of organizational excellence and organizational flexibility were high on the five-point Likert scale and that there is a statistically significant impact at the level of significance (α ≤ 0.05) of strategic agility and its dimensions (strategic sensitivity, leadership unity and resource fluidity) on organizational excellence with the presence of organizational flexibility as a mediating variable in Jordanian telecommunication companies. The study recommends that Jordanian communication companies need to implement strategic agility in all their administrative structures, as well as the application of organizational flexibility so that they can continue to achieve sustainable competitive advantage.