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Technical support as an apt transition role from academia to industry

As researchers, we gather considerable technical expertise through the course of our roles and are accustomed to things not working first time. This is particularly applicable in the context of laboratory work, but also for engineering and software development. We acquire the ability to troubleshoot effectively, and read between the lines of limited information to progress with our research. In this article, we discuss how these exact aptitudes can prove invaluable in a career in technical support.

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